faq – Rappidx

Faq's

Frequently Ask Questions

How do I track my Rappidx shipment?

You can track your shipment by visiting the “Track Shipment” page on our website, enter your AWB/Order ID number, and get real-time updates.

Can I change the delivery address after dispatch?

Do you offer same-day delivery options?

Yes, we offer same day delivery options in selected cities.

What items are prohibited?

We restrict dangerous goods, perishables, and any illegal or banned items.

How are Rappidx shipping charges calculated?

RappidX shipping charges are based on actual or volumetric weight (whichever is greater), distance, and service type.

Can I book a shipment order without a GST/CIN?

Yes, you can place an order for a shipment without a GST/CIN number. Just register under the non-GST option when signing up.

How do I onboard without GST/CIN?

You have to select the non GST option during the sign-up process.

How do I initiate a return?

Submit a return request in your RappidX dashboard. A reverse pickup can be scheduled.

What if my package is lost or damaged?

File a claim via our support portal with order details.

How can I reach Rappidx support?

What’s the support response time?

Expect a reply within 3-6 hours for domestic shipments.

How does Rappidx protect against fraud?

We never charge outside official channels; always validate communications via our domain.

Is my personal data safe?

Absolutely, we comply with strict privacy and data protection standards to keep our user data safe.

Products

Domestic Shipping - B2C

Rappidx Quick

Rappidx Global

Rappidx Cargo - B2b & Bulk Shipping

Full Truck Load

Part Truck Load

Solutions

Cash on Delivery

API Integration

WhatsApp , Email & SMS Notification

Multiple Pickup Location

NDR Automation

Master Dashboard

Same Day - Next Day Delivery

29000 Domestic Pincode